• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

What should I do if my balance is negative?

Your PayPal account balance could be negative for many reasons, such as:

• We issued a refund on your behalf to cover a dispute / claim from the buyer.
• You received a chargeback and did not have any available balance in your PayPal account.
• A payment that does not qualify for Seller Protection has been reversed.
• An unauthorized payment was made from your PayPal account.

You can resolve your negative balance by logging in to your PayPal account and clicking the "Resolve Negative Balance" link. You can choose how to bring your balance to zero.

If your account balance is negative, check your recent activity to find out why.

If you think your balance is negative because someone used your account, report it immediately in the Resolution Center.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance and any refunds you attempt will be funded by your primary bank.

If the negative balance isn’t resolved within 120 days, your account might be locked and you won’t be able to log in to your PayPal account.

Was this article helpful?

More ways we can help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
Message Center
Send, receive, and view your PayPal messages
How are we doing?
Take our survey

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more