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My refund is completed, where is my money?

Your refund has been completed.

We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.

Credit card (including PayPal Credit)

When you pay with a credit card, it takes between 1 and 2 billing cycles for a refund to complete, depending on the card issuer.

Debit card

When you pay with your debit card, it usually takes up to 5 business days for a refund to complete. Some refunds can take up to 30 days, depending on the card company. If we can’t apply the refund to your debit card, we’ll add it to your balance with PayPal.

Bank account

When you pay with your bank account, we’ll automatically transfer the refund to your bank account. Once issued, refunds usually take up to 5 business days to complete.

Some refunds may take up to thirty days, depending on the status of the payment at the time the refund was issued.

For example, if a payment was still 'Pending' at the time of refund, the longer timeframe is most likely, depending on the bank involved.

PayPal balance

When you pay with your balance, the refund will go to your PayPal Balance on the same day.

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