Policy Updates


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Policy Updates

This page informs users in advance of important changes to the PayPal service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.


Updates to the U.S. User Agreement, the U.S. PayPal Business Debit Mastercard® Agreement and the U.S. PayPal Consumer Debit Mastercard® Agreement

Effective Date: October 19, 2016


Updates to the U.S. User Agreement

We are unveiling an entirely redesigned User Agreement for our U.S. customers. We’ve worked to make this new User Agreement a more user friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.  

Here’s what we’ve done:

We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can more easily find the information most relevant to your account.

We’ve revised and reorganized the content of the User Agreement to be easier to follow and to include information where you’d intuitively look for it.  We are not changing the meaning of what we say, only how we say and show it.  Highlights of the updates found in the new User Agreement:

  • We’ve included additional detail on a number of topics including: opening and closing an account, withdrawing money, and managing money in multiple currencies.
  • We’ve also included additional detail on which payment method will be used for your transactions, and we’ve clarified that you’ll now be able to pick any funding source in your PayPal account as a preferred payment method when shopping online with PayPal.
  • We’ve moved the fee table for domestic and international peer-to-peer (P2P) transactions with friends and family members to a link in the new User Agreement.  As always we’ll continue to clearly present these fees at the time of each transaction.
  • We’ve moved the descriptions for some of our services from the User Agreement to separate pages on our site.  Some of the moved sections include the descriptions of the PayPal Business Payments service and Digital Goods Micropayment Purchases.  In each case, the terms that apply to these services are not changing and can be found on our website.

We believe you will find the new User Agreement much simpler to read and understand. To see the new User Agreement, please click here. We know this User Agreement is a lengthy document, but we encourage you to read it thoroughly. And hopefully we’ve just made that easier for you.

The terms of the new User Agreement will take effect on October 19, 2016. If you do not agree to the new User Agreement, you may close your PayPal account before October 19, 2016.


Updates to the PayPal U.S. Business Debit Mastercard® Agreement and the PayPal U.S. Consumer Debit Mastercard® Agreement

We’ve revised the Debit Card Agreements for both our PayPal Consumer Debit Mastercard® and our PayPal Business Debit Mastercard® to make them easier to understand. Among other changes, we have removed references between the User Agreement and the Debit Card Agreements so each agreement is easier to navigate. 

Highlights of the updates to the new Debit Card Agreements:

  • We’ve clarified roles and responsibilities between Bancorp and PayPal.
  • We’ve removed the Bancorp Privacy Notice from the PayPal Business Debit Mastercard® Cardholder Agreement.
  • We’ve clarified cash back eligibility criteria in the PayPal Business Debit Mastercard® Cardholder Agreement, where only credit transactions are eligible for cash back.

To see the new PayPal Consumer Debit Mastercard® Agreement, please click here.  To see the new PayPal Business Debit Mastercard® Agreement, please click here

The terms of the new Debit Card Agreements will take effect on October 19, 2016.  If you do not agree to the new Debit Card Agreements, you may cancel your PayPal Debit Card before October 19, 2016.