These legal agreements apply to users in United States. To view agreements for a different country or region, select from the list below.
For All Users
For Merchants and Businesses
For Alaska Residents Only:
If your issue is unresolved by PayPal, (888) 221-1161, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
1. Fax: 907-465-1230
2. Email: email@example.com
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
For Texas Residents Only: Texas Department of Banking
After first contacting PayPal, Inc., if you are a Texas resident and still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov
All PayPal users must read and agree to the agreements in the column titled “Agreements for All Users.” In addition, if you are using any of the services listed in the other columns, you must read and agree to the applicable agreement(s). The legal agreements and policies above provide the terms and conditions related to the specific services that PayPal offers.