Security

Unauthorized transactions.

If you think someone has used your account without permission, report it to PayPal immediately and we'll help protect you.

Did you find a suspicious charge, an error, or some other unauthorized transaction in your account? Report it within 60 days of when it appeared in your account history statement and PayPal will protect you with $0 Liability for Eligible Unauthorized Transactions.

Before notifying us, please review the transaction to be sure that it is not a purchase or other transaction you made that you may have forgotten about, like a recurring payment for a magazine subscription.

You can notify us in the following ways:

For any type of unauthorized transaction or error, you can call PayPal Customer Service at (402) 935-7733. You can also notify us in writing or online by following the instructions below.

If the transaction does not involve a PayPal debit card:

Unauthorized transactions

Or

  • Write to PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950

If the transaction does involve your PayPal debit card:

  • Log in to your PayPal account, go to the Account Overview page and select the transaction details for the transaction you wish to dispute. Then follow the directions provided for disputing the transaction.

Or

  • Mail the Written Confirmation Form or other notice to PayPal, Attn: PayPal Debit Card Department, P.O. Box 45950, Omaha, NE 68145-0950, United States, or fax it to 303-395-2855. A link to the form can be found with the directions provided for disputing the transaction as noted above.

Once your claim has been filed, we will investigate and do our best to resolve the issue. Any transaction found to be in error or unauthorized will be refunded.

Please be aware that we will notify any other parties involved in the transaction in order to help us investigate and resolve your claim.