General FAQs on PayPal Prepaid Mastercard® Program Closure

Due to recent business changes, the PayPal Prepaid Mastercard program was officially discontinued on April 30, 2026.

• Impact: This change only affects the PayPal Prepaid Mastercard. It does not impact other PayPal services or any other accounts you may have with Netspend.
• Inactive Accounts: Accounts with a zero balance and no activity for over a year were closed between January 12 and January 30, 2026.
• Active Accounts: On March 17, 2026, notifications were mailed to all active cardholders to the address on file. These letters outlined two choices:

1. Accept offer for a Netspend Card by April 30, 2026: Transition your existing account to Netspend by activating the new Netspend Prepaid Mastercard that was mailed to you, or by ordering a new card through customer service if a card was not included with your notice.
2. Spend down remaining balance or receive a check: Choose not to transition to a Netspend Card, and instead, spend down your remaining balance by April 30, 2026 or receive a refund check.

Note: The PayPal Debit Mastercard® (referred to as the PayPal Debit Card) is not affected by this change.

If you chose to transition, you can continue to access and use your funds normally with your new Netspend Prepaid Mastercard.

• Online Access: Manage your account at www.netspend.com.
• Login Info: If you haven’t already, you may be prompted to create new login credentials on the Netspend site.
• Support: If you need help with your new card, contact Netspend Customer Service at 866-387-7363.

All accounts associated with the PayPal Prepaid Mastercard program were closed on April 30, 2026. Any attempted loads, direct deposits, or debit transactions will be rejected. If you did not transition your account to Netspend, any funds remaining in your account will be made available by check. See below for details.

Refund Checks

• Balances of $1.00 or more: A refund check will be automatically mailed to your address on file. Please allow up to four weeks for processing and delivery. If you do not receive the check, or if your address has changed, please contact customer service at 866-387-7363 for assistance.
• Balances under $1.00: Please call Customer Service at 866-387-7363 to manually request a check.
• Fees: There are no fees for check requests related to this program closure.

Account Servicing & Disputes

• History: You can still contact Netspend Customer Service at 866-387-7363 to request account details such as transaction history, statements, or balance information.
• Disputes: Closing your account does not forfeit your rights. To dispute a transaction or follow up on an existing claim, call 866-387-7363, email [email protected], or write to: Netspend, P.O. Box 2136 Austin, TX 78768-2163