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How can I appeal PayPal’s decision on my case?

The decision made at the conclusion of a claim is usually final. It can only be appealed if new information is presented. If you’d like to appeal the outcome of a claim, you can do so in the Resolution Center within 10 days of the case closing.

Here’s how to appeal the decision of a case:

  1. Go to the Resolution Center.
  2. Click Report a Problem.    
  3. Select Closed cases in the drop-down menu and find the claim you want to appeal.    
  4. Click Appeal in the action column.  

The Appeal button will only be available for 10 days after your case closes.

Can I change my reason for filing a dispute or claim?

More ways we can help

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