Why did I get API error code 10557?

You have the "Block payments from U.S. users who don't provide a confirmed address:" option set to Yes.

Here's how to resolve this error:

  1. Go to your ‘Preferences for receiving payments’ page.
  2. Select No for "Block payments from US users who don't provide a confirmed address."

If your Virtual Terminal payments fail, adjust your Payment Receiving Preferences in your PayPal account Profile.

See the Developer Portal for a complete list of NVP/SOAP API error codes.

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