PayPal’s Buyer Protection Policy.
If an eligible item you bought with PayPal doesn’t arrive, or doesn’t match the seller’s description, we will reimburse you for the full amount of the item including shipping costs.
How to file a Buyer Protection dispute.
You can open a dispute in the Resolution Center if you didn’t receive an item you ordered or the item you ordered arrives and is significantly different to how it was originally described. Please refer to our Buyer Protection Policy for more information on timeframes and the dispute resolution process.
24/7 Customer Support
PayPal Customer Support is here to assist you if a problem does arise. We can help you deal with a Buyer Protection claim, suspicious account activity, or a problem with a purchase. If you have a question, please contact us.
$0 Liability
We’ll email you a receipt confirming payment whenever you pay with PayPal. If you receive an email for a payment you didn’t authorize, contact us immediately. We’ll act fast to secure your account and investigate.
Full Refunds
Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000 USD), including shipping costs.
Examples of transactions covered by Buyer Protection:
- You bought credit for your favorite online game but never got it
- The item you purchased never arrived
- You bought a book, but received a DVD
- You bought an item described as “new,” but received something that was used
- You purchased 3 items, but only received 2
- The item was substantially damaged during shipping
- The item is missing major parts (that the seller didn’t report)
- You purchased an item described as authentic, but received a knockoff instead
Examples of transactions that are not covered:
- Real estate, motorized vehicles, travel tickets, custom-made goods, and industrial machinery
- Items or services equivalent to currency, including prepaid or gift cards
- Items that violate our policies, or claims that are filed more than 180 days after purchase
- Anything bought in person (not over the internet)
- Items that were described accurately by the seller