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Policy Updates

 

This page displays policy updates informing users in advance of important changes to the PayPal service, its User Agreement, or other policies. Please go to “Past Policy Updates” for previous policy updates.

 

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS

We are updating certain PayPal agreements (listed below) that apply to U.S. customers. The changes described below will go into effect on November 9, 2020, or as otherwise set forth herein. There is no action needed from you as the changes will occur automatically on the applicable effective dates. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date and the changes will not apply to you.

Amendments to the PayPal Account User Agreement

• We are updating the policies which you agree to comply with when you open and use a PayPal account.
• We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
• We are establishing a dispute fee and its terms and conditions for sellers.
• When you use your PayPal account for a transaction that involves a PayPal currency conversion, the currency conversion spread will be as provided on our Fees page under the heading Currency conversion (or such other amount as may disclosed to you during the transaction). Upon the effective date of this update, the currency conversion spread for goods and services or send-money transactions will be 4%.
• We are clarifying that your ability to use any payment method linked to your PayPal account to buy something at a seller’s physical store using an electronic terminal or to buy something at a seller’s physical store using your own mobile device and a QR code may be subject to certain limitations.

Amendments to the Paypal Cash and Paypal Cash Plus Terms and Conditions

• We are updating the policies which you agree to comply with when you open and use a PayPal Cash account or PayPal Cash Plus account.
• When you use your PayPal account for a transaction that involves a PayPal currency conversion, the currency conversion spread will be as provided on our Fees page under the heading Currency conversion (or such other amount as may disclosed to you during the transaction). Upon the effective date of this update, the currency conversion spread for goods and services or send-money transactions will be 4%.

Amendments to the Paypal Here Agreement

• We are clarifying the fees payable by sellers in relation to in-store transactions processed through PayPal Here QR codes. Other fees for using the PayPal services may apply.

Amendments to the PayPal Privacy Statement (Effective October 16, 2020)

• We are adding biometric data to the types of personal data which may be collected to accommodate voice recognition capabilities for increased security. Your consent will be requested before this data is collected. 

Amendments to the Electronic Communication Delivery Policy (Effective November 16, 2020)

• We are revising the notice provision to better align with the PayPal Account User Agreement (including the amount of advance notice required for changes to this policy).

Amendments to the Commercial Entity Agreement (Effective November 16, 2020)

• Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, L.L.C. (collectively, “Member”) are amending the “Commercial Entity Agreement with Wells Fargo” to remove Member’s indemnity obligation to make the Indemnification provision unilateral and to update Wells Fargo Bank, N.A.’s business address.
• Wells Fargo Bank, N.A. and Wells Fargo Merchant Services, L.L.C. (collectively, “Member”) are amending the “Commercial Entity Agreement with Wells Fargo – Pro” to remove Member’s indemnity obligation to make the Indemnification provision unilateral and to update Wells Fargo Bank, N.A.’s business address.