Security

Solving problems.

If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, we make it easy for you to identify, report, and solve your issues.


Unauthorized transactions

Suspicious or unauthorized transaction?

Find a suspicious charge, an error, or some other unauthorized transaction in your PayPal account? Here’s the place to start.

Unauthorized transactions
Problems accessing funds

Can’t access your funds?

Has your PayPal account been limited or “frozen”? Are some or all of the funds in your PayPal account on hold or unavailable to you? Learn why we do this and what you can do about it.

Problems accessing funds
Problem with a purchase

Problem with a purchase?

Did your order not arrive? Did it arrive significantly different than it was described? Don’t worry – we keep the lines of communication open between buyers and sellers, so it's easier to work things out quickly and amicably.

Problem with a purchase
Report a suspicious email or website

Suspicious email or website?

Have you come across an email or website that purports to be a legitimate PayPal communication - yet something doesn’t seem quite right? Let us know!

Report a suspicious email or website
Resolving disputes, claims and chargebacks

Problem with a sale?

Did a customer file a dispute or request a chargeback for an order you filled? We can help guide you to a resolution.

Resolving disputes, claims and chargebacks
Report a security vulnerability

Found a bug or security flaw?

You can help us keep PayPal safe and secure for buyers and sellers by finding and reporting bugs and other vulnerabilities.

Report a security vulnerability