Global Impact

Leading with purpose to democratize financial services

We strive to create a world where everyone has access to the tools, resources, and opportunities they need to improve their financial health and participate in the global economy. To fulfill this mission, we work to maximize the positive impact of our business and to be a responsible, transparent, and sustainable corporate citizen on behalf of all of our stakeholders. I’m excited by our progress to date and believe we can continue to demonstrate real, meaningful leadership on a global level.

Our Commitment

Our mission and vision to democratize financial services are powered by our core values of collaboration, inclusion, innovation, and wellness. We are committed to managing our key environmental, social, and governance (ESG) opportunities and risks in a way that is consistent with these values and demonstrates our dedication to operate as a responsible global citizen.

2018 Global Impact Report

Our 2018 Global Impact Report builds upon our inaugural report and features activities and progress in our ESG strategies.

Download 2018 Report

Our ESG Priorities

Below we highlight key topics that we work on everyday to build a more inclusive and sustainable future as well as additional resources to learn more about these efforts. We have formalized the oversight and governance of ESG matters across our organization, including Board, executive, and operational responsibilities, to ensure they are integrated into all aspects of our work. We encourage and value feedback from internal and external stakeholders as we develop our long-term ESG reporting approach and strategy.

Social Innovation

We build upon our strong sense of commitment and purpose by harnessing and deploying our unique capabilities, resources, and expertise to drive positive, lasting social impact through our business. We focus on improving the financial health of individuals and businesses, powering charitable giving around the world, and strengthening communities in which we live and work. Visit our Social Innovation website for more information.

Employees and Culture

It is fundamental to our continued financial and operational success for us to attract, recruit, retain, and develop a diverse workforce. Diversity and inclusion are essential to create meaningful products and services for people to use around the world. We aim to increase representation of all backgrounds including LGBTQ+, military veterans, ethnic and racial groups, gender, and people with disabilities. We are strongly committed to equal pay for equal work and take an employee-centered approach to benefits, recognizing that every team member helps drive our mission to democratize financial services. For more information please read our Global Impact Report and Diversity & Inclusion Reports, and visit our PayPal Benefits website.

Environmental Sustainability

We are committed to the responsible stewardship of our local and global environment. Based on the priorities identified in our 2017 environmental materiality assessment, our environmental sustainability program focuses on reducing greenhouse gas emissions and energy use, improving water management, and implementing better waste management. In 2018, we published our Environmental Policy to provide additional transparency on our commitment. Our 2018 Global Impact Report includes information on our environmental footprint as well as important developments in our strategy to mitigate our climate impact.  

Public Policy and Advocacy

We work with governments, the private sector, academia, and others to promote the interests of our customers and to continue offering innovative products and services. We provide transparent disclosures on our membership, lobbying, and political activity. We also publish information on issues central to our business, including privacy and cybersecurity, cross border trade, and online consumer lending. Visit our Public Policy website for more information.

Responsible Practices

We understand that to be a true customer champion and to gain and preserve our customers’ trust, we must operate all facets of our business with integrity, from our Board of Directors and management, to our workforce, and through our supply chain. One of our greatest responsibilities is to help ensure the appropriate use and security of our customers’ personal data and financial information. For additional information read our 2019 Proxy Statement, Code of Business Conduct and Ethics, Supplier Code of Business Conduct & Ethics, and Privacy Statement, and visit our Security Center website.

Recent Awards and Recognitions


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