Business Resource Center

Manage your business

Credit Card Statement

Download PDF

Update your Credit Card Statement Name to help prevent losses and save time

It’s important to make your Credit Card Statement Name as clear as possible so that customers will recognize your charge on their card statement. If a customer doesn’t recognize a charge, they could open a complaint that they did not recognize or did not authorize the charge. The Credit Card Statement Name is the name that will appear on your customer’s credit or debit card statements. To help your customers remember where they shopped, make sure your Credit Card Statement Name is correct by following the instructions below.

Update Your Credit Card Statement Name (Standard or Advanced)

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Selling Tools.
  4. Click update next to “Credit card statement name” in the “Selling online” section.
  5. Enter your business name, then click Save.
    • Don’t enter special characters such as &, #, ().
    • Your business name could be displayed on your customers’ credit card statement after the word PayPal *. For example (PayPal *SELLER NAME).

Update your Credit Card Statement Name (Pro or Virtual Terminal)

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click Payment receiving preferences in the “Security and risk settings” section.
  4. Enter your business name, then click Save.
    • Don’t enter special characters such as &,#,_().
credit card statement

Updating your credit card statement name

Note: If your customer paid for their purchase using a bank transfer, your business name will not appear on their bank statement. Instead, your customer will see PAYPALINST XFER. To verify the purchase your customer would need to log in to PayPal and look for the transaction in their History.