Payments in BigCommerce
PayPal together with Braintree will handle your BigCommerce shop, giving your customers the best checkout experience possible.
Accepted Payment Methods
Regardless of the currency of your customer's bank account, they should be able to purchase from you. If the transaction is on a credit or debit card, it will be processed in USD and the customer's bank will convert the charge to the customer's base currency. Some customers may be charged a conversion fee by their banks.
If the transaction is on a PayPal account, you may be charged this conversion fee instead—read more below in the PayPal section on blocking foreign currencies.
Your account is configured to accept the following card types as long as the card does not require a PIN or password:
- American Express
Special note on American Express
If you process less than $1 million in annual volume on American Express, you can use Braintree's aggregated AmEx account. This is the easiest way to accept AmEx and is enabled on your account by default, but it's important to note that you will have less flexibility with your descriptors.
Alternatively, you can apply for your own account directly through AmEx. If you choose this option, your funding, descriptors, and chargebacks on AmEx transactions will be managed by AmEx and you'll need to contact them for support on these issues.
Alternative payment methods
In addition to the card types listed above, you can also accept PayPal transactions through your BigCommerce store. When you signed up with BigCommerce, a PayPal account was automatically created for you if you didn't have one already. Be sure that you've verified your email address with PayPal before completing the setup steps below.
Required PayPal setup steps
Verify your PayPal account
In order to avoid withdrawal limits or the inability to process transactions, you will need to verify specific information, like your bank account.
Recommended PayPal setup steps
Enable Settlement Withdrawal
Block eCheck payments
An eCheck, or electronic check, is a payment sent directly from your customer's bank account. Braintree does not support these transactions at this time. If your PayPal account allows for eCheck payment attempts, the authorization may be successful, but the transaction will be automatically voided.
eCheck payments can be blocked before the authorization, which provides a better experience for your customers. To block eCheck payments, adjust your payment receiving preferences.
Extend refund time frame
By default, PayPal requires that refunds are issued within 60 days of the sale, but this can be adjusted by contacting the PayPal Support team.
Block foreign currencies
PayPal supports many currencies, which means that customers can usually purchase from you even if their PayPal account isn't in the same currency as your PayPal Business Account. When you accept these payments, you will be assessed a 2.5% conversion fee. If you'd like to avoid this fee, you can adjust your payment receiving preferences to block all payments in foreign currencies.
- Transaction life cycle
- Creating transactions
- Managing authorizations
- Refunds & voids
- Gateway rejections
- AVS & CVV rules
- Risk threshold rules
- Duplicate transaction checking
- Risk & underwriting
- Identifying potentially fraudulent transactions
- Prohibited countries
Still have questions?
Chat with the BigCommerce support team today.