Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Why did I get API error code 10551?

Issue

PayPal returned API error code 10551 - Transaction refused due to internal security systems.

Cause

Internal security systems rejected an attempted Direct Payment transaction.

Solution

Ask the customer to provide a different payment method.

Note: PayPal doesn't give merchants specific reasons for payment declines. If more information is required, have the buyer contact PayPal Business Support.

Note: See the Developer Portal for a complete list of NVP/SOAP API error codes.

Was this article helpful?

More ways we can help

How are we doing?
Take our survey

We use cookies to improve your experience on our site. May we use marketing cookies to show you personalized ads? Manage all cookies