I’m having trouble redeeming a gift card bought from PayPal Gifts

If you’ve run into issues while redeeming the code for your gift card, contact the retailer for support.

You can find the retailer’s contact info in the email under either “Customer support” or “Terms and conditions”. If the contact info isn’t in the email receipt, refer to the retailer’s website for contact information.

When you contact the retailer, be ready to provide the gift card code. You can find the gift card code by clicking the link in the email.

We’re not able to check gift card balances or troubleshoot problems with gift code redemption.

If, after 24 hours, you or the gift recipient hasn’t received the email with the gift card info, refer to this article for how to contact us for support.