If you've noticed a transaction or activity you don't recognize on your card, please note:

• it may have been initiated by an additional cardholder, or
• it may be a part of a pre-approved payment you've authorized with the merchant.

Before reporting the activity or transaction, contact those who may have initiated the activity and ask them about it.

If you have done business with this merchant in the past, we suggest contacting the merchant.

To maintain the security of your account, your compromised card will need to be replaced. If the transaction is pending, you will be unable to file a dispute until completion.

Here's how to open a dispute on the web:

1. Go to the Resolution Center.
2. Click Report a Problem.
3. Select the payment and click Continue.
4. Select the reason for your dispute, such as:
• I didn’t receive the item purchased.
• The product or service is not as described.
• I have a billing issue
5. Add any relevant information and click Submit.

To open a dispute on the app:

1. Go to Recent activity and tap on the transaction you want to report.
2. Scroll to the bottom and tap on Report a Problem.
3. Select the type of issue you have, including any relevant details, and tap Submit.