My payment is on hold due to an open dispute, claim, or chargeback. Why?
When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.
A seller can issue a refund on a disputed transaction through the Resolution Center.
Once the dispute, claim, or chargeback is resolved, the remaining funds will be released. The timeframe of your dispute can vary. Please review our timeline guidelines for more information.
You can view the current status of an open dispute or claim in the Resolution Center.