How do I refund my customer through my PayPal powered by Braintree account?

We recommend you refund your customer from your e-commerce or shopping cart control panel which will automatically update your order status.  You can also refund your customer from your PayPal powered by Braintree Control Panel. 

Here's how:

  1. Log in to your Control Panel.
  2. Click on Transactions.
  3. Search for the transactions by date range or customer information.
  4. Click on the transaction ID of the payment you would like to refund.
  5. Click on Refund and enter the refund amount. You may enter a partial amount if desired.  If you refund the transaction in full all the transaction processing fees you have already paid will be returned to you as well.
If you have more questions, please contact us at PPpbBTMerchantSupport@paypal.com.