What is the Message Center?

The Message Center is a secure mailbox inside your PayPal account that allows communications between us. Through the Message Center, you're also able to validate customer service emails that you may consider suspicious. This way, you can trust that the communications you're receiving are from us. When you reply to us through the Message Center, you’re also able to upload files if needed. From your PayPal account summary, you can find the Message Center by clicking the bell icon on the top right corner of the page.

You can view your Message Center by logging into your PayPal account on a web browser or on the PayPal mobile app.