How do I accept or deny a partial refund?

You can accept or deny a partial refund in the Resolution Center. A partial refund may be offered when you receive an item or service significantly different than what was described. 

  1. Go to the Resolution Center.
  2. Open cases from the list.
  3. Click Respond next to your case.
  4. Accept the seller's refund offer or suggest a different amount.
  5. Click Submit.
As soon as a seller initiates a partial refund, you have 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.