Why is my payment from a sale on eBay on hold?

When you get paid for items sold on eBay, eBay may request that your payment be held temporarily. This means that the money won’t be available to use immediately. The money will appear in your pending PayPal balance and is usually available within 21 days*.

Why is my money on hold?

Before we place a payment on hold, we consider information provided by eBay and other data to evaluate the situation and possible risk. Your payment may be on eBay hold because:

  • You’re a new seller on eBay;
  • Your current performance has fallen below the minimum standard for all eBay sellers; or
  • The payment you received may be considered unusual for your selling pattern.

How can I get more information about this eBay hold?

Contact eBay to learn more about why your payment is on hold and how you may be able to get your money sooner.

What is a hold?

Delaying funds availability is a common industry practice to help keep marketplaces, like eBay, safe for buyers and sellers. Each marketplace has their own policies, so check eBay’s website for more information about their policies.

*The money may not be released until later in the day.