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Help Center > Merchant Services/Receive money > What is a temporary hold by PayPal?

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What is a temporary hold by PayPal?

When a temporary hold is placed on a payment, the payment is delayed. The money is not available to the person who sent the payment or the person who is receiving the payment.

In deciding whether to apply payment holds, PayPal reviews many factors including:

  • Account tenure
  • Transaction activity
  • Business type
  • Past customer disputes
  • Overall customer satisfaction

Holds are typically placed on:

  • New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
  • Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
  • Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes

If you're a new seller, your payments may be delayed by up to 21 days so that we can make sure your buyer is satisfied with their purchase. You can often get your payments sooner if you provide us with an online tracking number that confirms delivery of your item.


For more information on eBay payments, click here and you will be directed to eBay’s customer support page.

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