We regularly conduct research and send surveys to gather feedback on our products and services. We contact customers via phone or email to participate in these research studies.  

If invited to participate in a research study via email, the invitation will come directly from a PayPal employee's email (greatemployee@paypal.com) or from research@paypal-experience.com. If contacted by phone, our employee will provide their full name and reason for calling. We'll never ask you to provide your financial details or personal information like your password.

To report a suspicious email or website, forward it to phishing@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox.