What should I do if my account is restricted because I didn't provide the requested FATCA information?
Even if your account is restricted you'll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have:
- Provided all requested information,
- Reviewed the certification webpage
- Provided your electronic signature or written signature
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What should I do if my account is locked?If your account is locked, it usually means we need some information about your account or recent transactions. Please contact us, and have the following information available so we can confirm that you own the account: Your telephone number. A statement for the credit card or bank account What happens if I don't provide the FATCA information PayPal requests?If you are a new account holder, you will be required to complete the certification requested by PayPal to comply with FATCA within 90 days of opening your account. If you don't complete it within 90 days, you will no longer be able to send funds from or What should I do if my balance is negative?When your account balance is negative, we suggest that you review your recent activity to find out why. If your account balance is negative because of insufficient funds, please resolve it by adding funds to your account as soon as possible. If you suspect unauthorized activity on your What should I do if my PayPal Working Capital application is declined?Your PayPal Working Capital application is evaluated based on several factors such as consistency in PayPal processing volume, disputes, account age and account usage. Because the application relies on real-time processing, application decisions can change as frequently as your business does. If your application is declined, we will Common US IRS Tax Questions 1099K, B-Notice, and FATCAAll US payment processors, including PayPal, are required by the Internal Revenue Service(IRS) to provide information to the IRS about certain customers who receive payments for the sale of goods or services through PayPal. 1099K and B-Notice are tax Forms which are applicable to holders of accounts both There is an unknown charge on my PayPal account, what should I do?If there is an unknown charge on your PayPal account, let us know right away. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription. How do I know if my PayPal account is limited?If your account is limited, we will send you an email with the reason for that limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation. If you received an email stating that your account is What should I do if my customers ask why their PayPal Credit transaction didn’t go through on my website? What is the Payouts API and how do I enable it on my account?The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a single API call. You can specify the recipients by using their PayPal email addresses, phone numbers, or encrypted Why did I get the error "Account not found. Unilateral receiver not allowed in chained payment is restricted" when testing the chained payment on my site?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal presented an "Account not found. Unilateral receiver not allowed" error message. Cause This usually occurs when the What FATCA documentation does PayPal collect and how do I provide it?The information that must be collected may include, but is not limited to, the account holder’s address and US TIN (if a US person) or other TIN. A business entity can be required to provide: Its country of incorporation, Its business type or classification under FATCA, A What do I do if my PayPal Cash Card is Lost or Stolen?Let us know right away if your PayPal Cash Card is lost or stolen. For your protection, we’ll cancel your card and ask you to request a new one. Log in to your PayPal account and select the PayPal Cash Card. Next, go to Manage my card and select Report card lost What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, it's important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should How do I update or provide more information on my incidents?Here's how: Click My Stuff. Log in and open the incident that you want to update. Note: For security reasons, your Technical Support website password is different from the password for your PayPal account. To create a new password, click Forgot your username or password? Click Update My PayPal Business Debit MasterCard® no longer works because it is damaged. How do I receive a replacement debit card? Please call PayPal’s customer support and we will help you get a replacement. U.S. and Canada: (866) 888-6080 International: (402) 935-2017 What is proof of delivery and how can I provide that to my customers?Proof of delivery is an online documentation from a shipping company that includes: The item's status as delivered. The date the item was delivered. The recipient's address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on How do I know if my card reader is working?If your phone isn’t recognizing the card reader, disconnect and reconnect them. Check for a good fit. If your phone is recognizing the device but the card isn’t reading, make sure the magnetic stripe on the card is in good condition. Also, be sure to swipe in one Why did I get the error “Account not found. Unilateral receiver not allowed in chained payment is restricted” in the Sandbox environment?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal returned an "Account not found" error when you tried to implement split payments using PayPal's Adaptive Payments What is the maximum amount I can send with my PayPal account?If your account is Verified, there’s no limit on the total amount of money you can send from your account. You can send up to $10,000 in a single transaction. (This amount can vary, though, depending on your currency.) If your account is Unverified, there’s a limit on
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