Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

How do I report a billing issue?

If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Center as soon as possible.  
   
Some examples of billing issues include:
  • You returned an item to a seller or cancelled a transaction with a seller, but haven’t received your refund.
  • You received multiple charges from the same seller but completed only one purchase.
  • The charge on your PayPal account is not the same as you agreed to or have on a receipt.
  • You paid for the purchase using your credit card or bank account, but also have a charge on your PayPal account.
  • You had a recurring billing agreement with a seller that you have cancelled, but were still billed after the cancellation.
You can dispute the purchase in the Resolution Center. By opening a dispute, you're notifying the seller that you're not satisfied with the purchase and want to resolve the issue.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.