There is an unknown charge on my PayPal account, what should I do?
If there is an unknown charge on your PayPal account, let us know right away. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription.
- Click Resolve a problem in our Resolution Center on the left near the bottom of the page.
- Click Dispute a Transaction.
- Select the unknown charge and click Continue.
- Follow the steps to report the transaction.
If there is an unknown charge on your PayPal account, let us know right away through our Resolution Center. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription.
- Click Tools.
- Click Resolution Center.
- Click the Report a problem tab.
- Click Report a problem.
- Select the unknown charge and click Continue.
- Select "I want to report a transaction that I didn't authorize or was transacted in error."
- Follow the steps to report this unknown charge.
- On your Summary page, locate the unknown charge you wish to dispute and click it to open the transaction details.
- In the top right corner click Report unauthorized transaction.
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