There is an unknown charge on my PayPal account, what should I do?

If there is an unknown charge on your PayPal account, let us know right away. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription.

  1. Click Resolve a problem in our Resolution Center on the left near the bottom of the page.
  2. Click Dispute a Transaction.
  3. Select the unknown charge and click Continue.
  4. Follow the steps to report the transaction.