There is an unknown charge on my PayPal account, what should I do?
If there is an unknown charge on your PayPal account, let us know right away. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription.
- Click Resolve a problem in our Resolution Center on the left near the bottom of the page.
- Click Dispute a Transaction.
- Select the unknown charge and click Continue.
- Follow the steps to report the transaction.
If there is an unknown charge on your PayPal account, let us know right away through our Resolution Center. Remember you are always 100% protected against unauthorized transactions sent from your account. Before reporting this unknown charge please be sure it is not linked to a preapproved payment, recurring payment or subscription.
- Click Tools.
- Click Resolution Center.
- Click the Report a problem tab.
- Click Report a problem.
- Select the unknown charge and click Continue.
- Select "I want to report a transaction that I didn't authorize or was transacted in error."
- Follow the steps to report this unknown charge.
- On your Summary page, locate the unknown charge you wish to dispute and click it to open the transaction details.
- In the top right corner click Report unauthorized transaction.
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What liability do I have for unauthorized charges made on myPayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard account? For details view the Mastercard Guide to Benefits PayPal Extras Mastercard, eBay Extras Mastercard, and PayPal Cashback Mastercard Cardholders automatically receive zero liability for any unauthorized charges .Why has my credit or debit card been charged twice? Here’s how: Log in to your PayPal account . Find your payment on the Summary page or click ActivityWhy did PayPal charge $1 to my credit card? If you recently updated or edited your credit card information or added a new credit or debit card to your PayPal account , a temporary charge of up to $1.00 USD may appear in your transaction history to verify that your card is open and in good standing. The charge will appear as ‘pending’ and is automatically removed after we have verified your card.What are the fees for PayPal accounts? Opening an account: PayPal does not charge a fee to open a PayPal account . Sending money – Personal payments:How do I report unauthorized PayPal account activity? Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.How long does it take to transfer money from my bank to my PayPal account? To pay instantly with your bank account, a debit or credit card is needed to back up the transaction. The linked card will only be charged if we’re unable to debit your bank account for the amount of the transaction. to learn more about adding a debit or credit card to your PayPal account.Why should I link a bank account or a card to my PayPal account? ***PayPal does not charge a fee when you use your card to pay for goods, services, or eBay items. fee If you use your card to send money to someone for personal reasons (not to pay for something), we charge a small .How do I pay for labels created with PayPal MultiOrder Shipping? Your PayPal account is charged when your shipping labels are printed using PayPal MultiOrder Shipping. The charge for multiple labels is posted as a single PayPal transaction. You can view these transactions in your PayPal History Log.Can I create a shipping label to return a purchase to the seller? Before creating the label, ask the seller what the return and refund requirements are. Once you create the label, your PayPal account is charged for the label fee.How will I be notified when PayPal Credit resolves my dispute? We’ll send you an email notification of the outcome of your dispute within 90 days of receiving your request. If we resolve the dispute in your favor, we’ll remove the charge from your account and you won’t have to pay any interest charges related to the disputed amount.How do I report a billing issue? You received multiple charges from the same seller but completed only one purchase. The charge on your PayPal account is not the same as you agreed to or have on a receipt. You paid for the purchase using your credit card or bank account, but also have a charge on your PayPal account.What are the fees and pricing for PayPal powered by Braintree? Tip: Transaction processing fees are separate from e-commerce partner service fees. If you choose to use your own American Express account , we will charge a per-transaction fee on top of whatever fees that you pay AmEx directly.Why does my withdrawal status show Complete but the money isn’t in my bank account? If the bank denies the transfer and returns the money to your PayPal account , you’ll be notified by email and charged a return fee.Does PayPal offer different types of accounts? The sender decides who pays the fee. If you use your PayPal account to request money from someone, you'll be charged a fee when you receive the payment. Additional fees apply when you receive money from someone outside of the United States.How do I report a problem for a purchase I made with PayPal? We investigate all reports of unauthorized account use. If we find that your account was used without your permission, we refund any charges that you did not authorize. The money is returned to your PayPal account.How do I view my merchant billing invoice for the merchant services that I used? This section provides details on your charges for the current month including a breakdown of products for each user under your account . Subscription fees are billed once a month, whereas some products have rated transactions where you have billable transactions that are charged at a per-transaction rate.What is my backup payment method? It’s a good idea to make sure that you have enough money in your bank account before choosing it as your payment method. Many banks charge fees when you try to pay with your bank but don’t have enough money in your account .Can I access cash with my new PayPal Extras Mastercard, eBay Extras Mastercard, or PayPal Cashback Mastercard? Please note that transaction fees will apply for cash advances. For ATM cash advances this fee is in addition to any fee the ATM owner may charge for use of the ATM. See Cash Advance Fee details in the Terms and Conditions applicable to your account .How is my PayPal Credit minimum payment due calculated? (C) 3.0% of the total balance of your account (excluding balances for purchases or cash advances with promotional financing that haven’t yet expired as of the last day of your billing cycle) (D) 1.0% of the total balance on your account (excluding balances for purchases or cash advances with promotional financing that hadn’t expired as of the last day of your billing cycle) plus any interest, late fees, or other fees charged during your billing cycle
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