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Help Center > Merchant Services/PayPal powered by Braintree > How do I void a payment through my PayPal powered by Braintree Control Panel?

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How do I void a payment through my PayPal powered by Braintree Control Panel?

If you have received a payment and need to void it you can do so within your PayPal powered by Braintree control panel.  You have the ability to void a credit card or debit card payment when it's still awaiting settlement.

Here's how to void a payment in your Braintree control panel.
  1. Log in to your Control Panel.
  2. Click Transactions.
  3. Scroll down and search by most recent transactions.
  4. Click the Transaction ID of the payment you would like to void.
  5. Click Void
If there's not a "void" button available you'll no longer be able to void that payment, but you can still refund the customer.

How do I refund my customer through PayPal powered by Braintree?

If you have more questions, please contact us at PPpbBTMerchantSupport@paypal.com.
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