PayPal Credit accounts that were linked to an active PayPal account received the refund in their PayPal accounts. PayPal Credit accounts that were not linked to an active PayPal account received the refund in the form of a check For questions about using or withdrawing funds from your PayPal account, please contact PayPal Credit Customer Service at: 1-866-528-3733, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.
Why was the CFPB refund sent to my PayPal balance and not via check?
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Can I have my CFPB refund check reissued?Yes. If your check is lost or you haven't received it yet, please contact ALCS, PayPal Credit’s vendor that sent you the check, at 1-800-348-2540 Monday-Friday 9 AM-9 PM EST.Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check?You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.Common questions about issuing refundsWhy was the refund I issued taken out of my bank account? When you send a refund we’ll always first attempt to debit it from your PayPal balance. If you don’t have enough money in your account, the entire refund will be issued from the primary bank account Why is my PayPal account balance negative?Your PayPal account may show a negative balance if there’s been a chargeback or a payment reversal because a buyer complaint was decided against you. To understand why, we recommend that you review your recent account activity. I’m using the Ingo Money Cash a Check service in the PayPal app and my check wasn’t approved. Why?All checks submitted are subject to review for approval by Ingo Money, and most of the checks reviewed are approved. There are times when we are unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check Why am I being asked to ‘VOID’ my check while the using the Ingo Money Cash a Check service in the PayPal app?In order to prevent a check from being cashed or deposited twice, after your check has been approved, you’ll be prompted to write ‘VOID’ boldly in blue or black ink across the front of your check and submit a photo of the voided check. Once we confirm that Why is the Ingo Money Cash a Check service in the PayPal app saying my check isn’t filled out?It’s possible that the writing on the check is not dark enough or that some of the information, like the check amount, is not close enough to its intended area to be read properly by our software. Please return the check to the check writer for corrections or Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?Issue Your PayPal button refreshed your page instead of redirecting buyers to PayPal. Cause This indicates an issue with the HTML site code. Commonly, this occurs if a <form> tag wasn’t appropriately closed somewhere before the PayPal button code on your site. Solution Add a </form> tag just I want a refund. How do refunds work?If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If you’re unhappy with your purchase or you haven’t received it, you can also communicate directly with your seller in our Resolution Where can I use PayPal with Android Pay?You can use your PayPal account with Android pay in 3 ways: To make purchases at any in-store merchant that accepts Discover Contactless Payments, when shopping in an app, or when you use the Chrome mobile web browser to checkout. When shopping in-store or through an app, Android What is the Ingo Money Cash a Check service in the PayPal app?Ingo Money Cash a Check service in the PayPal app allows you to cash checks and have them credited to your PayPal account, using the PayPal app on your mobile device. You simply take a picture of the check you want to cash, and send it to us Where is my refund?You can view the status of your refund in your Activity. Here’s how to view the latest status: Click Activity at the top of the page. Click Advanced search to see the dropdown menu. Select Refunds. Select the desired date range to see your refund. Click the refunded transaction Why was money automatically transferred from my bank account or credit card to my PayPal balance?You may have set up automatic transfers to your PayPal balance to cover micropayments (less than $4.00 USD). Here’s how to review and update your settings. Click the Settings icon next to "Log Out." Click Preapproved payments. Select the payment preference you wish use. Click Update settings . How are the CFPB refund amounts determined?You are entitled to a refund of the interest and fees incurred during either the first 4 months following your first transaction, and/or accrued interest incurred on multiple transactions made with promotional financing expiring at the same time during the period identified by the CFPB. Refund or Cancel PaymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesn’t agree to refund your money, you may be able How do I read my PayPal Balance?Your PayPal balance shows how much money you have available in your account, in your primary currency. It does not reflect pending payments, recurring payments or orders that have not been completed. Click PayPal balance to see a detailed breakdown of different currencies and any held or pending Will the Braintree PayPal Simulator work for Express Checkout via Braintree SDK testing?The Braintree PayPal Simulator isn't required for Express Checkout via Braintree SDK testing - the Braintree and PayPal Sandboxes are linked.
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