How were the CFPB refund amounts determined?
You are entitled to a refund of the interest and fees incurred during either the first 4 months following your first transaction, and/or accrued interest incurred on multiple transactions made with promotional financing expiring at the same time during the period identified by the CFPB.
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Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check? You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.Why did I receive my CFPB refund to my PayPal account and not a check? PayPal Credit accounts that were linked to an active PayPal account received the refund in their PayPal accounts. PayPal Credit accounts that were not linked to an active PayPal account received the refund in the form of a check For questions about using or withdrawing funds from your PayPal account, please contact PayPal Credit Customer Service at: 1-866-528-3733, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.How do I issue a refund for a dispute? Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund . Click Offer refundHow do I issue a full or partial refund? Click Refund this payment For " Refund amount ," enter the amount you want to refund , (you may have the option to refund a partial amount of the payment) and then click Continue Review your information to make sure you entered the correct refund amount, and then click Issue RefundHow do I issue a refund using PayPal Here™? Tap Refund Enter the refund amount , and tap Refund Note:Where is my refund? If you paid using a credit card and your PayPal account balance, the amount paid by the credit card is refunded to your card. The remaining amount is refunded to your PayPal account balance.How is a refund credited? If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.Common questions about issuing refunds If your buyer used a debit or credit card to make this purchase, the amount is refunded to that card. Refunds to credit or debit cards can take up to 30 days depending on the card company involved.I still don't see a refund on my PayPal Credit account, where is it? Did they receive your returned merchandise? What’s the amount of the refund credit you can expect to receive? Have they issued the refund?How do I accept or deny a partial refund? next to your case. Accept the seller's refund offer or suggest a different amount . Click SubmitI want a refund. How do refunds work? PayPal balance and credit card The amount you paid with your card is refunded to your card, and the remaining amount is sent to your PayPal balance. Card: Up to 30 daysWhat is an eCheck? If you are issuing a refund and don’t have sufficient funds available in your PayPal balance, an eCheck with the full refund amount will be issued. Note that an eCheck for the full amount will always be requested from your bank, since eChecks cannot be partially funded by a PayPal balance.How long do I have to accept a partial refund offer? As soon as a seller initiates a partial refund , a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.I don't have a PayPal account. Why did I get an email from PayPal that I received a payment? If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.I sent an eCheck, but the payment is pending. Why? eChecks cannot be partially funded by a PayPal balance, so the full amount will always be requested from your bank. If you send an eCheck that is canceled by the seller, the total eCheck amount will be refunded to your PayPal balance in 3-6 business days once the funds clear from your bank. If you’d like to cancel an eCheck that has already cleared, please contact the seller directly to request a refund.Learn PayPal Here™ basics Processing refunds on the transaction page and enter the amount. The amount of the refund can’t exceed the original payment. Credit card refunds automatically go back to the credit card.I received a chargeback on my Braintree control panel, what do I do? If the merchant wins the case, the transaction amount will be returned to their bank account (the associated processing fee will not be refunded ); if the merchant loses or accepts the chargeback, the customer will keep the funds. A customer might file a chargeback because they: Didn’t receive their item.Why was my payment denied, refunded, or unclaimed? To find out why your payment hasn’t been claimed yet or was denied or refunded , contact the person to whom you sent your payment. Denied:
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