You are entitled to a refund of the interest and fees incurred during either the first 4 months following your first transaction, and/or accrued interest incurred on multiple transactions made with promotional financing expiring at the same time during the period identified by the CFPB.
How are the CFPB refund amounts determined?
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Can I have my CFPB refund check reissued?Yes. If your check is lost or you havent received it yet, please contact ALCS, PayPal Credits vendor that sent you the check, at 1-800-348-2540 Monday-Friday 9 AM-9 PM EST.Why was the CFPB refund sent to my PayPal balance and not via check?PayPal Credit accounts that were linked to an active PayPal account received the refund in their PayPal accounts. PayPal Credit accounts that were not linked to an active PayPal account received the refund in the form of a check For questions about using or withdrawing funds from your I want a refund. How do refunds work?If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If youre unhappy with your purchase or you havent received it, you can also communicate directly with your seller in our Resolution Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check?You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.How is a refund credited?How your money is refunded depends on how you made the original payment. If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account. How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I issue a refund using PayPal Here?(iPhone) Heres how to issue a refund for a PayPal Here payment: Log in to the PayPal Here app and tap Menu. Tap Sales Activity. Tap Sales History and find the transaction you would like to refund. Tap it. Tap Refund. Enter the refund amount, and tap Refund. How do I issue a full or partial refund?You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is Completed, Pending, or Cleared. Heres how to refund a payment: Click Activity near the top of the page. Click the payment you want to refund. How do I issue a refund for a dispute?Heres how: Click Resolve a problem in our Resolution Center at the bottom of the page. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 Where is my refund?You can view the status of your refund in your Activity. Heres how to view the latest status: Click Activityat the top of the page. Click Advanced search to see the dropdown menu. Select Refunds. Select the desired date range to see your refund. Click the refunded transaction How does PayPal for Marketplaces handle orders and refunds?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Order and refund processing depends on whether a marketplace has a Refund or Cancel PaymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesnt agree to refund your money, you may be able How can I lift my Withdrawal Limit?For security reasons, there are initial limits on the amount of money you can withdraw from your PayPal account each month. Until you complete certain steps, you may be limited to the amount you can withdraw each month. The start of a month is determined by when the How long do I have to accept a partial refund offer?As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.How can I get a refund on an Android Pay purchase?Each store has its own refund policies. If you have your printed receipt, the cashier will likely process a refund as they would for any other purchase. If you dont have a printed receipt, try tapping your phone on the payment reader or show the cashier the last How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go tothe Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the sellers refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How do I refund Money Pool contributors?Heres how to refund a Money Pools payment: Click Activity near the top of the page. Click on the Refund button next to the appropriate transaction. Because the money is sent from your balance, neither of you will pay a fee. Please note that its your responsibility to How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You dont need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF How long will it take for a refund to appear on my PayPal Credit account?You can generally expect a refund to appear on your PayPal Credit account within 7-10 business days of the date the merchant processed the refund. Merchants have varying timeframes for processing refunds for returns. You can see refunds online. Heres how: Click Details next to Paypal Credit on
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