Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check?
You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.
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Why did I receive my CFPB refund to my PayPal account and not a check? PayPal Credit accounts that were linked to an active PayPal account received the refund in their PayPal accounts. PayPal Credit accounts that were not linked to an active PayPal account received the refund in the form of a check For questions about using or withdrawing funds from your PayPal account, please contact PayPal Credit Customer Service at: 1-866-528-3733, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.How do I report unauthorized activity on my PayPal Debit MasterCard®? PayPal offers protection for unauthorized transactions and errors. ... If we determine that activity was unauthorized after our investigation, you will be 100% protected . Before notifying us, please double- check to be sure that the transaction is not a purchase that you may have forgotten about, like a recurring payment for a magazine subscription. ... After you file your claim, we will investigate and refund any transactions that were unauthorized or mistakes.Can I have my CFPB refund check reissued if it was lost? Yes, please contact ALCS, PayPal Credit’s vendor that sent you the check, at: 1-800-348-2540 Monday-Friday 9 AM-9 PM EST to request this.Why am I being asked to complete a security check? keeping your PayPal account up to date We may also do this as a security precaution if we see new or unusual activity, such as logging in to your PayPal account from a new device or from a different location. You can help avoid these checks by . Make sure your profile includes your current address, phone number, and personal information as well as your updated financial information. How to complete the security check Receive a textHow do I issue a refund using PayPal Here? The payment will be refunded to the customers card if they paid by card. If you refund a “ check in” payment, the money will be refunded to the customers PayPal account. If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.How do I order or activate my PayPal Security Key? There’s no fee to use the PayPal Security Key; however, your standard mobile rates apply when you receive a security code by SMS or call. Check with your mobile provider for details.Once I’ve enabled the PayPal Security Key, how do I use it with my mobile phone? button and check your mobile phone for the text message with a 6-digit security code. You'll usually receive a text message response in less than a minute, depending on your carrier service.I want a refund. How do refunds work? You can check the status of your refund at any time, by logging into your account.Why can’t I make or send a payment? The seller’s/recipient’s PayPal account is limited. go through a security check You may need to , so we can confirm your identity.Why can't I view my password? Select another way of confirming it's you, and click Next After going through this last security check , create a new password (type it twice) and click Update Here's how to reset your password by phoneWhat can I do if I can't I log in? Select another way of confirming this is your account, and click Next After going through this last security check , create a new password (type it twice) and click Update Here's how to reset your password by phoneWhy does my PayPal Credit purchase need further verification? To protect the security of your account, we always check to make sure the information provided during checkout matches your account details. If we aren't able to verify some of the information provided, we'll decline the purchase and notify you via email.I can't find the money I received. Where is it? Money received into your PayPal account is placed in your PayPal balance. ... If you’re receiving a refund and paid with a credit or debit card, the refunded money will be sent to that card. If you’re receiving money from friends & family, or for goods and services , please check with the sender to ensure the money was indeed sent to you.What is the PayPal Business Debit MasterCard® and how do I apply? Withdraw funds from your PayPal account or check your balance at any Cirrus/Maestro ATM. ... Receive protection against unauthorized payments sent from your account with MasterCard Zero Liability2Additional Information about Account Limitations Guard your information to help prevent Account Limitations check your recent activity. ... If you receive one of these spoof emails from someone pretending to be PayPal, report it by forwarding the email to and we'll investigate it for you. ... Protecting your computer with anti-malware software will also help protect you by keeping viruses and spyware from infecting your machine.What is a chargeback, and why did I get one? When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund . ... Didn’t receive their item. Received a damaged or defective item. ... If you receive a chargeback, we’ll let you know. ... (based on the currency received ) to the seller when the buyer files a chargeback with his/her credit card issuer. If the transaction is protected by Seller Protection Policy, PayPal will cover the amount of the chargeback and waive the chargeback fee.PayPal powered by Braintree Overview and Frequently asked questions We'll make sure your customer's payment information gets to the right place and stays secure . ... Completing the application process will allow you to receive payments to your bank account. ... You won’t receive your funds to your bank account until your account is fully approved. ... I received a chargeback on my Braintree control panel, what do I do? ... Why am I receiving reminder emails from Braintree? ... How do I refund my customer through my PayPal powered by Braintree account?Why has my credit or debit card been charged twice? To get your money back, you’ll need to contact the recipient and request a refund . ... Find the transaction you want refunded . ... Send your recipient an email asking for a refund . You can check for duplicate payments any time by clicking Activity
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