You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.
Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check?
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Why was the CFPB refund sent to my PayPal balance and not via check?PayPal Credit accounts that were linked to an active PayPal account received the refund in their PayPal accounts. PayPal Credit accounts that were not linked to an active PayPal account received the refund in the form of a check For questions about using or withdrawing funds from your Can I have my CFPB refund check reissued?Yes. If your check is lost or you haven't received it yet, please contact ALCS, PayPal Credit’s vendor that sent you the check, at 1-800-348-2540 Monday-Friday 9 AM-9 PM EST.Why did I receive an IRS B-Notice?Since you receive payments for goods or services through PayPal, we are required to submit a tax Form 1099K to the IRS when the payments you receive meet the reporting thresholds set by the IRS. Recently, the U.S. Internal Revenue Service (IRS) identified a mismatch on your between Why didn't I receive any IPN posts?Issue You haven't been receiving Instant Payment Notification (IPN) posts. Causes and Solutions Multiple issues, explained in the next few paragraphs, can produce this error. Your receiving account's email address is unconfirmed Check that you've confirmed the email address on the account the payment is being sent to. Why didn't I receive funds for completed orders?Issue You aren't receiving funds for completed orders through your PayPal buttons. Causes This error usually results from problems with your merchant account's email address designated in your button code. Solution Here's how to resolve the problem: Ensure that the email address for your Merchant Account ID is How are the CFPB refund amounts determined?You are entitled to a refund of the interest and fees incurred during either the first 4 months following your first transaction, and/or accrued interest incurred on multiple transactions made with promotional financing expiring at the same time during the period identified by the CFPB. Why did I receive a new PayPal Business Debit Mastercard?You received a new PayPal Business Debit Mastercard that is now chip enabled for added security. PayPal is providing the chip cards at no charge to provide you better service and increased security. The EMV microchip, located on the front of your card, provides enhanced security features that Are there any fees to pay with PayPal in stores?No. PayPal is free for buyers, whether you use it to pay for your purchases online or in the store. Is it secure? Yes. PayPal products, including in-store checkout, adhere to strict standards of antifraud and consumer protection. Why use PayPal at the register rather than money or Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the Why did I get a URL Masking/Framing "timing out" error during checkout?Issue You got a timing error during checkout. Cause Displaying a payment page in a frame often results in errors because of problems connecting to PayPal's processing server. According to the PayPal User Agreement, you can't use a PayPal logo to display a PayPal payment page of any Why did my PayPal button refresh my page instead of redirecting to a PayPal checkout page?Issue Your PayPal button refreshed your page instead of redirecting buyers to PayPal. Cause This indicates an issue with the HTML site code. Commonly, this occurs if a <form> tag wasn’t appropriately closed somewhere before the PayPal button code on your site. Solution Add a </form> tag just Why did I get the error "The seller accepts encrypted website payments only" during checkout?Issue When customers try to check out, they receive this error message: "The seller accepts encrypted website payments only. You cannot pay the seller through unencrypted buttons. Please contact your seller for more details." Cause The profile is set to accept payments only from encrypted buttons, and the Why did I get error 10002 “Merchant Authentication failed” when initiating checkout on my site?Issue PayPal returned error code 10002. Causes Either you submitted incorrect API credentials, or you're using the wrong credentials for the PayPal environment you're currently in. Solutions Perform the following checks: Check that you specified your API credentials correctly, with no misspellings or other errors. If you're working Is PayPal safe?Yes, we keep all your information safe. When you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Additionally, when you pay with PayPal on I still don't see a refund on my PayPal Credit account, where is it?If you’re still waiting for your refund to appear on your PayPal Credit account you may want to contact the merchant directly to verify the following: Did they receive your returned merchandise? What’s the amount of the refund credit you can expect to receive? Have they issued the refund? What is the Ingo Money Cash a Check service in the PayPal app?Ingo Money Cash a Check service in the PayPal app allows you to cash checks and have them credited to your PayPal account, using the PayPal app on your mobile device. You simply take a picture of the check you want to cash, and send it to us Why did I get the error "javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure error" with the Java SDK?Issue PayPal returned a fatal handshare failure error. Causes This error occurs when: The axis.socketSecureFactory property was set incorrectly. You set the wrong environment in the Java SDK. Solutions Setting the axis.socketSecureFactory property Check that the axis.socketSecureFactory property was set to com.paypal.sdk.core.DefaultSSLFactory before the Axis initialization. The PayPal Why did I get the error “Account not found. Unilateral receiver not allowed in chained payment is restricted” in the Sandbox environment?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal returned an "Account not found" error when you tried to implement split payments using PayPal's Adaptive Payments
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