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Help Center > Products & Services/Mobile > How do I issue a refund using PayPal Here?

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How do I issue a refund using PayPal Here?

(iPhone)
Here’s how to issue a refund for a PayPal Here payment:
  1. Log in to the PayPal Here app and tap Menu.
  2. Tap Sales Activity.
  3. Tap Sales History and find the transaction you would like to refund. Tap it.
  4. Tap Refund.
  5. Enter the refund amount, and tap Refund.
Note:
  • The payment will be refunded to the customers card if they paid by card.
  • If you refund a “check in” payment, the money will be refunded to the customers PayPal account.
  • If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
 
(Android)
Here’s how to issue a refund for a PayPal Here payment:
  1. Log in to the PayPal Here app and tap Menu.
  2. Tap Sales Activity.
  3. Tap Sales History and find the transaction you would like to refund. Tap it.
  4. Tap Refund.
  5. Enter the refund amount, and tap Refund.
Note:
  • The payment will be refunded to the customers card if they paid by card.
  • If you refund a “check in” payment, the money will be refunded to the customers PayPal account.
  • You can offer a cash refund to your customer who paid by check or cash. Please ensure that the check has cleared in your bank account before providing a refund to the customer.
  • If a buyer pays in cash, the option to refund the "cash payment" will not show.
  • If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
 
(iPad)
Here’s how to issue a refund for a PayPal Here payment:
  1. Log in to the PayPal Here app and tap Preferences (button in the upper left corner).
  2. Tap Sales History.
  3. Find the transaction you would like to refund and tap it.
  4. Scroll down and tap Refund.
  5. Enter the refund amount, and tap Refund.
  6. The option to send a receipt will be presented.
Note:
  • The payment will be refunded to the customers card if they paid by card.
  • If a buyer pays in cash or with a check, the option to refund the "cash payment" will not show.
  • If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
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