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How does PayPal provide accessible services to individuals with special access needs?

How does PayPal provide accessible services to individuals with special access needs?
 
PayPal works hard to make sure that everyone who wants to use PayPal’s services can do so, and have a positive experience.  We do this in various ways, including:
  • Making links on our website descriptive and providing alternative text to help people using assistive technology such as screen reader software.
  • We consider accessibility when we design features or pages on our website.
  • We increase the contrast between fonts and backgrounds to make pages on our website easier to read.
  • We make our website easier to navigate without using a mouse.
 
PayPal welcomes feedback from users regarding the way our company provides services to persons with disabilities. Customer service representatives stand ready to assist persons with disabilities in relation to any feedback or complaints they may have.  If necessary, the feedback or complaint may be escalated to designated individuals within the Customer Service department or other employees of PayPal who will work with the user to address his or her concerns. PayPal will promptly respond to and address all complaints that it receives.
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