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Help Center > PayPal Basics/Security & Protections > PayPal Protection for Buyers

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PayPal Protection for Buyers

PayPal Purchase Protection covers you if you have a problem that you can't work out with your seller.

If an item doesn't arrive or shows up significantly different than how the seller described it, we help you get your money back.

PayPal Purchase Protection covers eligible transactions for the full purchase price, plus original shipping charges.

To qualify for PayPal Purchase Protection:

  • Use PayPal to pay for your item.
  • Pay for the item in one payment. Items purchased with multiple or partial payments aren't eligible.
  • Open a dispute in PayPal's Resolution Center within the timeframe noted in the transaction details to let the seller know there's a problem with the transaction.
  • Escalate the dispute to a claim within 20 days of the date you opened the dispute. When you file a claim, you're asking PayPal to decide whether you should get a refund.
  • Keep your PayPal account in good standing.
  • For Significantly Not As Described claims (SNAD), you may be required to ship the item back to the Seller at your expense and provide proof of delivery.


To be eligible, you have to follow the dispute process and escalate the dispute to a claim. Disputes not escalated to a claim are not eligible for Purchase Protection.

If you purchased the item on eBay, use the eBay Resolution Center.

Some items such as vehicles, industrial machinery used in manufacturing, and real estate aren't eligible for PayPal Buyer Protection.

All transactions made on or after July 1, 2015 for intangible merchandise, virtual items, digital goods and content, and services will be eligible for expanded PayPal Purchase Protection.

For more information:

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