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How do I check the status of my dispute or claim?

If you're still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center.

You can check status of a claim PayPal is investigating in the Resolution Center.
  1. Go to the Resolution Center.
  2. Select Open Cases from the list and choose the claim you want to check.
  3. Click View in the Action column.
You'll see the next steps for your case under "What happens next." If we're already reviewing your claim, you'll see an estimated resolution date.
If you can’t find your claim:
  1. Select All Closed Cases from the View list.
  2. Click the Case ID to check its status.
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