How do I accept or deny a partial refund?
You can accept or deny a partial refund in the Resolution Center.
- Go to the Resolution Center.
- Open cases from the list.
- Click Resolve next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.
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How long do I have to accept a partial refund offer? As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.Why was my payment denied, refunded, or unclaimed? Refunded: If your payment was refunded , it means that the recipient accepted the payment but then sent your money back to you. Unclaimed/Pending:I don't have a PayPal account. Why did I get an email from PayPal that I received a payment? If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.I received a chargeback on my Braintree control panel, what do I do? If the merchant wins the case, the transaction amount will be returned to their bank account (the associated processing fee will not be refunded ); if the merchant loses or accepts the chargeback, the customer will keep the funds. A customer might file a chargeback because they: Didn’t receive their item.What does the status of my sent payments mean? Denied : ... The recipient didn’t accept your payment, and the money was credited back to your account. View the transaction details to see why your payment was denied or contact the recipient for more information. ... : Your payment was sent, but the recipient hasn’t accepted it yet. ... Partially Refunded : Your payment was partially refunded . ... Refunded : ... It can take up to 30 days for the refund to appear on your statement. ... The recipient hasn’t accepted or received your payment.What is a chargeback, and why did I get one? When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund . ... Don’t recognize a credit card charge.Can I create a shipping label to return a purchase to the seller? Yes. If you want to return an item you purchased with PayPal – and the seller accepts returns – you can create and purchase a return shipping label. ... Before creating the label, ask the seller what the return and refund requirements are.PayPal powered by Braintree Overview and Frequently asked questions Accepting PayPal alongside credit cards is easy. ... How do I refund my customer through my PayPal powered by Braintree account?Where can I use PayPal with Android Pay? You can use your PayPal account with Android pay in 3 ways: To make purchases at any in-store merchant that accepts Discover Contactless Payments, when shopping in an app, or when you use the Chrome mobile web browser to checkout. ... How can I get a refund on an Android Pay purchase?My payment was denied, but the money has not been returned to me. Why? Refunds are in the same currency and at the same conversion rate as the original payment.How do I issue a refund for a dispute? Please note that the case must be in the dispute phase or waiting for the seller's response to complete this action. If it is under review, you must contact PayPal to take this action. If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account. You can also offer a partial refundHow do I issue a full or partial refund? You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is "Completed," "Pending," or "Cleared." Here's how to refund a payment: ActivityCommon questions about issuing refunds When you issue a partial refund , we credit a percentage of the variable transaction fee, based on the amount of the refund. If your buyer originally paid using their American Express card, you were not charged a fixed fee, and the entire transaction fee will not be refunded.Why did I receive a Consumer Financial Protection Bureau (CFPB) refund check? You received this refund under the terms of a Consent Order entered into on May 21, 2015, between PayPal and the Consumer Financial Protection Bureau, a U.S.-based regulator, related to our PayPal Credit product.How were the CFPB refund amounts determined? You are entitled to a refund of the interest and fees incurred during either the first 4 months following your first transaction, and/or accrued interest incurred on multiple transactions made with promotional financing expiring at the same time during the period identified by the CFPB.Where is my refund? You can view the status of your refund in your Activity. Here’s how to view the latest status: ActivityWhat payment methods can I accept with PayPal powered by Braintree? You can accept the following card types as long as the card does not require a PIN or password: Visa MasterCard
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