How do I accept or deny a partial refund?
You can accept or deny a partial refund in the Resolution Center.
- Go to the Resolution Center.
- Open cases from the list.
- Click Resolve next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.
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How do I issue a full or partial refund?You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is "Completed," "Pending," or "Cleared." Here's how to refund a payment: Click Activity near the top of the page. Click the payment you want to refund. How long do I have to accept a partial refund offer?As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You don't need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF How do I issue a refund for a dispute?Here’s how: Click Resolve a problem in our Resolution Center at the bottom of the page. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 How do I issue a refund using PayPal Here?(iPhone) Here’s how to issue a refund for a PayPal Here payment: Log in to the PayPal Here app and tap Menu. Tap Sales Activity. Tap Sales History and find the transaction you would like to refund. Tap it. Tap Refund. Enter the refund amount, and tap Refund. I want a refund. How do refunds work?If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund. If you’re unhappy with your purchase or you haven’t received it, you can also communicate directly with your seller in our Resolution How do I accept an immediate payment without a shipping address?You don't need an email address to complete a PayPal payment. Review the PayPal .NET SDK samples, which provide examples of how to create, authorize, and execute payments. You can optionally set an experience_profile_id with the ID of a previously-created profile when making a payment. Here’s how: Create How do I allow partial payments using PayPal Invoice?If you want to accept a deposit or partial payment from your customer, go to the Create Invoice page and check the "Allow partial payment" box at the bottom left of the page. You can also set a minimum amount (optional). Your customer can then make a full How do I open a dispute or file a claim?Here is how to open a dispute: Click Resolve a problem in our Resolution Center. Click Report a Problem. Select the transaction you want to dispute and click Continue. Select the reason for your dispute, then click Continue. To file a claim, first open a dispute and try How do I pay for a payment request or invoice?You can pay a money request or invoice by clicking Pay Now in the email we sent you. If you don’t have a PayPal account, you can create a new account before you pay. If you don’t want to create an account, you can pay using a credit How do I report a fake PayPal email or website?If you think you’ve received a suspicious email or have been directed to a fake website, forward it to firstname.lastname@example.org and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked on any links or downloaded any attachments within How do I accept credit cards with Express Checkout using the Guest Checkout option?About Guest Checkout Buyers don't always have the option to complete their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's How do I modify Apache mod_security to accept incoming IPN requests?Per RFC 2616 Section 14.43, the User-Agent header is a recommended, but not required, header for HTTP/1.1 communication requests. Because request header spoofing is trivial, it shouldn't be relied upon as part of a security validator. To permit incoming IPN requests from notify.paypal.com, which doesn't supply the User-Agent How do I create a discount code or coupon code for my PayPal buttons?PayPal doesn't support discount codes or coupons, but you can offer customers discounts by using a third-party shopping cart that supports a discount feature and works with PayPal. You can also use a script to apply the discount to the amount and then pass that discounted amount to How do I void a transaction on Payflow Pro or keep it from settling?About voided transactions A void prevents a transaction from being settled, but it doesn't guarantee a release of the authorization (hold on funds) on the cardholder's account. The funds will be automatically released within three to 30 days depending on the cardholder's bank. You can void all unsettled How do I remove a credit or debit card from my PayPal account?Here's how to remove a credit or debit card: Log in to your PayPal account. Click Wallet at the top of the page. Click the card you want to remove. Click Remove card. A few things to keep in mind: You cannot remove a card if you have a How do I send money or make a payment with my mobile phone?You can send money 3 different ways with PayPal Mobile: The PayPal App: Go to www.paypal.com/mobile. Click Get the PayPal App. Select the phone you have and click Download. After you complete the download, you can send money via the PayPal App. Text Message: After you link your How do I grant access to AddressVerify or GetVerifiedStatus to a third party?AddressVerify isn't a recommended API permission, due to concerns about storing Personally Identifiable Information (PII). PayPal recommends the GetVerifiedStatus API to verify a merchant's email address. To use this API, submit an application to PayPal Developer and select GetVerifiedStatus API. For additional information on GetVerifiedStatus, see GetVerifiedStatus API Operation.
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