Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

Ask the Community

Find answers or join the conversation in the Community Help Forum.

How do I accept or deny a partial refund?

You can accept or deny a partial refund in the Resolution Center. A partial refund may be offered when you receive an item or service significantly different than what was described. 

  1. Go to the Resolution Center.
  2. Open cases from the list.
  3. Click Respond next to your case.
  4. Accept the seller's refund offer or suggest a different amount.
  5. Click Submit.
As soon as a seller initiates a partial refund, you have 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.