Does PayPal cover my purchase if there's a problem? (Purchase Protection for buyers)
When buyers pay with PayPal on any website, PayPal Purchase Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.
To qualify for PayPal Purchase Protection:
- Use PayPal to complete your payment.
- Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within the timeframe noted in the transaction details. If you can't resolve the issue with the seller, escalate the dispute to a claim within 20 days of the date you opened the dispute.
- Keep your PayPal account in good standing.
If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.
If you have an issue with an eBay purchase paid by PayPal, you may report the problem in the eBay Resolution Center and receive the same coverage.
Learn more about PayPal Purchase Protection.