Help Center
Home
  • Payments & Transfers
  • Disputes & Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Why am I receiving emails from PayPal when I don’t have an account?

You may receive emails from us because someone registered a PayPal account with your email. They may have mistakenly typed the email address during sign-up or intentionally used an email address that wasn’t theirs.

A domain provider like Gmail or Hotmail may have also recycled your email address. If you have an email account and don’t use it for a while, the domain provider can reissue it to the public for use by someone else.

If you don't have a PayPal account but are receiving PayPal emails you can email us at UnsolicitedEmail@paypal.com.

You will need to:

  • Email us using the email address that you're receiving PayPal emails
  • Include a statement acknowledging you do not have a PayPal account and would like your email removed from the PayPal system

We can't reply to any general account questions or inquiries via the UnsolicitedEmail@paypal.com address.

Was this article helpful?

More ways to get help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
How are we doing?
Take our survey

We’ll use cookies to improve and customize your experience if you continue to browse. Is it OK if we also use cookies to show you personalized ads? Learn more and manage your cookies