How PayPal helps keep you secure.

Apr 30 2018 | Alice Wong, Small business - North Americas, PayPal

Learn how everything we do around security aims to live up to our commitment that PayPal is the "secure way to pay and be paid." 
As a strategic business priority, we work hard every day to fight cybercrime, and we also invest heavily in trying to keep our sites and services as secure as possible. Here are just a few ways we help you stay secure:
 
1. PayPal security key.
Using the PayPal security key is optional, but it’s a highly recommended way to keep your account secure. The PayPal security key is a two-step authentication that sends you a one-time personal identification number (PIN), which is unique for each login session. You use this temporary code, and your password, to log in to your PayPal account. Activate your security key here.

2. Data encryption. 
End-to-end encryption is an important element in helping keep your data and PayPal transactions secure. Our team of security and compliance experts is dedicated to educating customers on industry standards, and implementing methods like:
  • Secure HTTPS connections and strong TLS configurations. When you register or log into PayPal from your computer or mobile device, we make sure it’s a secure HTTPS connection (HSTS), and a strong TLS configuration*. Strong TLS configurations are the current industry standard for trusted communication channels and allow your information to transmit across the internet in a secure manner. And, only allowing HTTPS connections helps to reduce your susceptibility to some passive and active attacks.
  • Key pinning. We implement key pinning when you access PayPal via an IOS or Android app. When your mobile device establishes a TLS connection, key pinning ensures it connects to a true PayPal server, instead of someone posing us.  
  • Data protection compliance. We comply with stringent data protection requirements, while in transit and at rest, such as PCI-DSS. In addition to industry and regulatory encryption requirements, PayPal’s Information Security Policies and Controls are reviewed by independent third parties to the following industry standards and guidelines: American Institute of Certified Public Accountants SSAE16 SOC1, AT101 SOC2, Sarbanes-Oxley.
3. Email confirmations. 
Anytime you send or receive a PayPal payment, we'll send you an email to confirm the transaction. If you ever receive a confirmation email for a transaction you didn't make, let us know right away, and we'll launch an investigation.
 

Our security measures help protect your information, but you should also take some steps to beef up security. There are lots of ways you can be proactive about protecting yourself from the threat of malicious software.
 
You can access additional information about protecting your online security by reviewing our FAQs at the bottom of this page.
 

The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

*TLS 1.2 or higher by the end of June 2018.

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Frequently asked questions.

No. PayPal does not sell your personal data. 

Why is PayPal deprecating Symantec VIP SecurityKeys as a 2-Step Verification Option?

PayPal is committed to maintaining a flexible, secure, and compliantpayments platform for all users. Standardising our support for 2-stepauthentication in-line with FIDO 2 standards helps ensure PayPal consumers andmerchants have the best access to industry-leading options for secure accountauthentication.

When will PayPal stop allowing the use of Symantec Security Keys?

PayPal stopped allowing new Symantec Security keys to be turned on in May2021. Since then, existing Symantec users notified that their Symantec securitykeys won’t work for the PayPal login after June 2022.

Not using Symantec security keys will impact my business. Can I beexempted?

No, after June 2022 there won’t be an option to continue using 2-step loginverification with Symantec VIP or authentication apps.

Why have you not given me more notice of the Symantec deprecation?

PayPal notified active Symantec users via email in May 2021 and havecontinued to notify these users each time they login using SymantecVIP.

What hardware security key will PayPal support for two-step loginverification?    

PayPal supports all FIDO 2-compatible security keys including YubiKey Series5 and many others

Magento has announced that it is ending support for all versions of its Magento 1 ecommerce platform, including all future quality fixes and security patches, as of June 30, 2020.

You must migrate to Magento 2 or another platform before June 30, 2020, if you are currently integrated with Magento 1.
 
Consequences of not migrating:
  • Increased risk of data breaches, with possible damage to your brand and reputation.
  • Exposure of becoming a security target without any upgrade or security patches.
  • Falling out of compliance with Payment Card Industry Data Security Standards (PCI DSS). These global standards are set by card entities and apply to all merchants that process payments.
Requirement 6 of the PCI DSS requires merchants to "develop and maintain secure systems and applications by installing applicable vendor-supplied security patches." Without future security patches, Magento 1 merchants will no longer be able to meet this requirement, which could result in costly and time-consuming remediation.

This is not a PayPal-specific requirement. PCI DSS requirements apply to your integrations with card payment brands, such as Visa, MasterCard, American Express, Discover, JCB, and any other payment processor on the Magento 1 platform. Visa has stressed that urgent action is required for merchants to migrate from Magento 1 and advised merchants to be aware of their responsibilities in securing their environment to help prevent the loss of payment card data. 

Please review the Magento Commerce Software End of Support FAQ here.
 
Migrate now to Magento 2 or another Partner.
 

What do I need to do?

If you are currently using Magento 1, you must do one of the following by June 30, 2020:
 

Migrate to the Magento 2 platform

Or migrate to another platform

  • See our Partners page for a list of system integrators and e-commerce solution providers.

FAQs

Q: Which versions of Magento 1 are impacted?

A: All versions of Magento 1 are impacted, including Magento Commerce 1 (formerly known as Enterprise Edition) and Magento Open Source 1 (formerly known as Community Edition).

Q: What happens if I continue using Magento 1 after June 30, 2020?

A: On July 1, 2020, your Magento 1.x platform will no longer be supported by Magento, which includes providing security patches critical to maintaining compliance with the Payment Card Industry Data Security Standards (PCI DSS). The global PCI DSS standards require each entity to “develop and maintain secure systems and applications by installing applicable vendor-supplied security patches.” Because Magento is no longer providing security patches, your integration may become more vulnerable to attacks, potentially resulting in impacts on your brand reputation, as well as potential financial impact. 

This is not a PayPal-specific requirement. PCI DSS requirements apply to your integrations with card payment brands, such as Visa, MasterCard, American Express, Discover, JCB, and any other payment processor on the Magento 1 platform. Visa has stressed that urgent action is required for merchants to migrate from Magento 1 and advised merchants to be aware of their responsibilities in securing their environment to help prevent the loss of payment card data.  
 
Magento Association, a separate entity from Magento, has published the following links providing merchants additional information and resources around the call to action for the upcoming June 30th deadline.   
  1. Magento 1 EOL Blog Post 
  2. Magento 1 Post-EOL resources 

Please review the Magento Commerce Software End of Support FAQ here.

Q: If I get the security patches, does that mean I’m compliant? 

A:  The security patches are one step towards ensuring meeting PCI compliance but do not necessarily equal PCI compliance.We strongly encourage migration from Magento 1 before July 1.

Steps you can take to ensure business continuity and no risk to your business or cardholders include migrating off Magento 1 or to ensure applying the security patches, and other actions such as passing PCI reviews with a Qualified Security Assessor (QSA).


Q: What is the cost of migrating to Magento 2?  

A: It depends on the size of your site and the complexity of the build.  We recommend reaching out to Magento. You may also contact System Integrators to discuss pricing options. 

 
Q: How long does it take to migrate to Magento 2 or a new platform?  

A: This is dependent on the requirements of your site, and the ecommerce platform you’re choosing to move to migration can take a matter of weeks, to several months.  We recommend kicking off your migration project as soon as possible.   
 

Q: What is the cost of the other platforms?  

A: It depends on the size of your site and the complexity of the functionality you want to develop.  You will need to contact the one that is the right fit for your business.  


Q: Does this only affect PayPal merchants?

A. No, all payment processing companies, including Visa, are following the same guidance and urgently advising their Magento 1 merchants to migrate to Magento 2 or another platform.

Q: How do I validate my PCI compliance?

A: The PCI Security Standards site provides a Self-Assessment Questionnaire (SAQ) that you can complete to validate your PCI compliance. One of the requirements of the SAQ form is to install vendor-supplied security patches within one month of release. Because Magento is no longer providing security patches after June 30, 2020, you will no longer be able to comply with Requirement 6, stating that you "develop and maintain secure systems and applications by installing applicable vendor-supplied security patches".

Q: Is there a chance the date will extend beyond June 30, especially given the COVID-19 situation?

A: No, Magento has already extended the deadline 18 months from November 2018 to enable merchants time to upgrade. Magento has confirmed that they will stop all support for Magento 1 as of June 30, 2020.

Q: If PayPal processes my card data, do I still need to comply?

A: Yes, even if you outsource part of your PCI DSS compliance to PayPal, you are still required to install security patches within one month of release, which will no longer be possible after June 30, 2020. In addition to these patches, merchants are responsible for meeting all requirements of their PCI DSS compliance.

Q: What resources are available to help me maintain PCI compliance?

A: PayPal has engaged with select System Integrator Partners to help you migrate to Magento 2.

Q: What are the alternate ecommerce solutions?

A: If you’re looking for alternate solutions, you can review our list of Ecommerce Solution Partners.

Q: Is PayPal providing migration support?

A: If you are based in the United States, you can apply for help to finance the move to Magento 2 Commerce Cloud through the Magento Migration Loan, a type of LoanBuilder Loan*, made available through PayPal.
* The lender for LoanBuilder Loan is WebBank, Member FDIC. This is an invitation to apply and not an offer or commitment to provide capital. Applicants must satisfy certain requirements to be eligible. WebBank is not affiliated with the offer to receive a full credit on the cost of financing and the credit is not part of your credit agreement with WebBank.

Q: What other resources are available?

A: You may find additional information from Magento at:

Personal data is any information that, by itself or in combination with other information, may be used to identify an individual. Examples of personal information include name, home address, email address, phone number, or financial information. 

As explained in our Privacy Statement, we use your personal data to process payments, prevent fraud and abuse, resolve disputes, create a personalized experience, and inform you about offers, products and services. We may also use your personal data with your consent. 

We understand how important your data is to you. We’re committed to keeping it secure and in line with applicable laws and regulations, as well as industry-leading privacy standards. 

If you’d like more information about PayPal’s data practices including what data we collect and how we use it, visit our Privacy Statement

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