Case study: PayPal helps a rehab service stay in motion with its efficient loan process.

Jan 15 2021 | PayPal Editorial Staff

The Paycheck Protection Program (PPP) provides authorized loans to small businesses that are forgivable if used for certain purposes, such as paying employees, during the COVID-19 crisis. The law allows a wide range of lenders to make these PPP loans.
National Rehabilitation & Rediscovery Foundation (NRRF) is a non-profit in Arlington, VA. For 24 years, the company has been providing in-home rehab and life skills services for those with brain injuries or other neurological disabilities. Along with case management, NRRF uses dance/movement sessions that encourage self-expression and improve balance and coordination. It even established the Rhythms of Hope Dance Company to publicly celebrate the successes of persons with disabilities.

Along with case management, NRRF uses dance/movement sessions that encourage self-expression and improve balance and coordination. It even established the Rhythms of Hope Dance Company to publicly celebrate the successes of persons with disabilities.
 
Challenge
Much of NRRF’s value is in helping patients through life’s struggles on the way to healing and rediscovery. When the pandemic hit, it was the organization itself that had to suddenly adapt to a new reality. In-person services were suspended. Patients are supported over video, but billing could not remain as it was. A PPP loan could supplement lost income and keep NRRF’s vital services going. Sadly, the organization’s main bank was slow and unresponsive during the application.
 
Solution
After looking at other banks and sources, NRRF Executive Director Dr. Marianne Talbot learned she could apply for a
PPP loan through PayPal. She said, “As the amount of loans on average were less, I thought that would be a much better fit.”
 
Outcome
NRRF was approved and funded for a PayPal PPP loan within days.* PayPal’s efficiency is helping the foundation get through the most difficult phase of the pandemic. The loan money is also being used to purchase new required personal protective equipment. Talbot was so pleased with the PPP loan process, she’s now a PayPal Business customer. She says, “PayPal was basically our hero. We appreciate what PayPal’s mission is and what their values are, keeping that alive for small businesses who need and are able to utilize the funds through the PPP loan.”

“I applaud PayPal for the expeditious process, the simplification of it, and the clarity. It helped on several different levels. Without PayPal’s assistance with the PPP loan, our future would have been less certain.” – Marianne Talbot, PhD, Executive Director,

Success Metric
Access to <10K PPP Loan Amount (USD) within days
 
Note: Results may not be typical and may vary substantially across businesses.
 
*The lender for the Paycheck Protection Program loan through PayPal is WebBank, Member FDIC.
 

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