Why are your funds unavailable or on hold? And what can you do about it?

Jul 10 2020 | PayPal editorial staff

Most businesses will experience a time when their funds become unavailable, also known as a payment hold.
In this article, you’ll learn more what a payment hold is, why it happens, and how to resolve it.

Why are my funds inaccessible or on hold?
PayPal may place a hold or restrict your account activity if we need a little more information from you about a transaction, your business or your account activity. Some of the reasons why we might need this information include:
  1. You’re a first-time seller. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller transactions. The good news is you can usually move out of this status by confirming your identity and building up a history of positive selling activity.
  2. You haven’t sold in a while. When your selling activity has been dormant for a long time, it’ll also take time to rebuild a history of positive buyer-seller transactions.
  3. Multiple customers filed for a refund, dispute, or chargeback. If multiple customers file for a refund, dispute or chargeback, it can delay the availability of your funds. The best way to resolve this is to work directly with your customers to prevent, or solve, disputes and chargebacks. Sometimes it’s possible your customer filed for a refund, dispute, or chargeback because someone illegally used their PayPal account to buy something. We ask that you hold off on shipping any items when this happens.
  4. Your selling pattern appears unusual or changed. An unusual sales activity includes: a recent spike in sales or a change in your average selling price, business platform or type of item being sold.
  5. You’re selling higher risk items. Higher risk items can include tickets, gift cards, consumer electronics, computers and travel packages. You can also read our User Agreement for more information on other holds and reserves we may place on your account.
 
How long will PayPal hold your funds for?
Your funds are usually held for up to of 21 days. However, there are several things you can do to expedite this timeline.
 
You can also read our 
User Agreement for more information on other holds and reserves we may place on your account.

What you can do to access your money sooner.
Assuming there are no issues with the order, you may be able to expedite the release of temporarily unavailable funds sooner than the scheduled 21 days by taking any of these actions from your PayPal account:

 
ActionTime to releaseWhat you need to do
Print a USPS or UPS shipping label1 day after deliveryPrint a USPS or UPS shipping label from your PayPal account. This will automatically update your tracking information and delivery confirmation.
Add tracking information1 day after delivery with supported carriers. See chart below for supported carriers.Upload a supported carriers’ tracking number. PayPal will release the payment within three days of the carrier confirming delivery.


PayPal Supported Carriers in the United States as of June 18, 2020:
  • DHL eCommerce US
  • DHL Express (Piece ID)
  • Echo
  • Ensenda
  • Expeditors
  • FedEx
  • Globegistics Inc.
  • MailAmericas
  • Newgistics
  • OnTrac
  • RL Carriers
  • RRD International Logistics U.S.A
  • UPS
  • USPS
How can you prevent the delay of available funds?
There are four things you can do to help prevent a delay of available funds in the future:

1. Review the email we send and the alert in your account overview.

2. If a buyer pays you and the payment isn’t immediately available, we’ll notify you via an email titled “An important message about your PayPal balance” or via an alert in your Account Overview page. This email or alert will be the best source of information about why your payment isn’t available and what you may be able to do to prevent the delay of available funds in the future.

3. Prevent refunds, disputes, and chargebacks by:
  • Setting yourself up for success by posting actual photos and detailed, accurate descriptions of items so buyers know exactly what they’re getting.
  • Being clear about shipping and handling time, costs, and methods; process orders promptly to avoid delays.
  • Packing items carefully with appropriate, quality packing material, so customers receive the items in good condition.
  • Uploading tracking information of our supported carriers or printing a USPS/UPS shipping label through PayPal.
  • Clearly defining your return policy upfront to avoid problems later.
4. Communicate and work with your customers.
  • When customers contact you, do your best to be responsive and helpful. Working with customers early on can prevent a minor issue from ballooning into a much larger problem, and following the guidelines listed previously will help to reduce the number of buyer disputes, claims, and chargebacks. If you are involved in a buyer dispute, start working to resolve it right away. Frequent, honest, and open communication with the buyer via the Resolution Center can help clear up any misunderstanding.
5. Set up a customer service message.
  • Also, setting up a customer service message in the Resolution Center may help to prevent disputes. For example, if shipments will be delayed because of a hurricane in your region, letting the buyer know may answer their question and make a dispute unnecessary.
Selling on eBay.
If you sell on eBay, take a look at these
eBay-specific tips for managing your seller performance rating.

 
The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.

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Frequently asked questions.

If you use PayPal as a processor, PayPal's Fraud Protection Services (FPS) may cause a transaction to show as pending. (PayPal verifies transactions before capturing them.) When FPS is enabled and you run a transaction as a Sale, PayPal initially treats the transaction as an Authorization. The FPS filters deployed on your account won't process the transaction until the card-issuing bank has cleared it.

Once the Authorization passes FPS filtering, the Authorization stays in Pending status on PayPal.com until PayPal captures the transaction in the next batch process, which runs every two hours. Once captured, your transaction will show as Completed on PayPal.com.If you use PayPal APIs, don't use Fraud Protection Services, because they can prevent capture of funds for PayPal transactions.
PayPal Giving Fund is the receiving charity of record for any donation made through its programs. PayPal Giving Fund then attempts to make a grant to the charity you recommend when you make your donation. Whether a charity is enrolled in PayPal Giving Fund determines the method and speed at which funds are granted. Pending distribution of grants, PayPal Giving Fund holds all donations in a secure, non-interest-bearing bank account. 

PayPal Giving Fund itself does not charge charities or donors any fees for its own services. In some cases, our e-commerce partners may choose to deduct fees from donations made through their platforms. These fees will be disclosed on our partners' websites.

We ensure all charities have met the eligibility requirements in our Nonprofit Certification Policy before including them in our programs. You can learn more about how we grant funds to enrolled and unenrolled charities by reviewing our Donation Delivery Policy.

If you would like to contact us and don’t have a PayPal account, please click here and fill out the form so we can help you resolve your PayPal Giving Fund issues.

An eCheck is an electronic funds transfer from your bank account to another customer’s PayPal account. It's used to fund a payment that is sent from your PayPal account. It's like writing a check, but you send it electronically. Your payment will show as pending until the echeck clears that bank. It usually takes up to 6 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account.

If you are a buyer making a purchase or sending a payment, make sure you have enough money in your bank account to cover your eCheck payment. If there’s not enough money in your bank account, the bank will decline the payment and PayPal will request it a second time.

Next time, you can pay instantly from your bank, by adding a credit or debit card to your PayPal account. Adding a card will allow you to pay from your bank instantly while using it as a backup payment method.

When you send an eCheck, you’re able to see from which bank account your money is being transferred.



Once you click Send Money Now, go to the Summary page. There, you’ll see the eCheck payment as “Pending":



Tip:

  • You cannot send an eCheck if the Instant Transfer option is available.
  • eChecks cannot be partially funded by a PayPal balance, so the full amount will always be requested from your bank.
  • If you send an eCheck that is canceled by the seller, the total eCheck amount will be refunded to your PayPal balance in 6 business days once the funds clear from your bank.  
  • If you’d like to cancel an eCheck that has already cleared, please contact the seller directly to request a refund.
In the rare case when a donation cannot be granted according to a donor's recommendation, we will reassign the donation to another charitable organization. 

While we take multiple steps to attempt to grant the donated funds according to the donor's identified preference, PayPal Giving Fund is the receiving charity of record and retains exclusive control over all donations. The listing of a charity in the directories of PayPal Giving Fund or its partners is not a guarantee that the charity will ultimately receive funds from PayPal Giving Fund. 

Upon receiving a donation, PayPal Giving Fund will attempt to make a grant to the charity the donor intended to benefit. Pending distribution of grants, PayPal Giving Fund holds all donations in a secure, non-interest-bearing bank account. 

In the event we are unable to distribute the funds successfully (e.g., the charity does not enroll with PayPal Giving Fund and fails to cash the check(s) we send), or if the charity no longer complies with our Nonprofit Certification Policy, we reserve the right to reassign the donation to another charitable organization. Where possible, PayPal Giving Fund will contact the original donor to ask for a new charity recommendation to benefit from their donation.

We ensure all charities have met the eligibility requirements in our Nonprofit Certification Policy before including them in our programs. You can learn more about how we grant funds to enrolled and unenrolled charities by reviewing our Donation Delivery Policy.

If you would like to contact us and don’t have a PayPal account, please click here and fill out the form so we can help you resolve your PayPal Giving Fund issues.

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