A great international service answers global customers’ main concerns upfront.
So make shipping, delivery and returns clear and effortless.
Most large shipping companies provide handling, customs and excise documentation, and shipping calculators. Others offer all-in-one cross-border solutions – for example, integrating country tax obligations and international shipping prices into your web checkout, or helping you customise your website for local markets.
Encourage sales by offering free delivery on orders over a certain price. Make sure your delivery policy is clear and easy to find on your website, including:
Including how your returns policy complies with those laws.
What you'll give back (such as their full money back or store credit) and when to expect it.
For example, within 28 days of the item's delivery.
Are there any costs for restocking, return delivery or other fees?.
Send your parcel to a UK shipping hub and PayPal handles the rest. It can be cheaper and simpler than handling international fulfilment yourself.
When customers use Return Shipping on Us, PayPal refunds their eligible return shipping costs from over 40 different countries. £15 refund per return, max of 12 returns per calendar year.
"It is crucial to meet customers’ expectations, especially regarding delivery and import duties. We don’t want customers to receive an unexpected bill for duty and we don’t want to be caught out by unexpected courier costs."
Ian Bristow, Director, Internet Fusion
Unless you’re a shipping expert, it’s difficult to know the requirements for each country. Solutions providers like Borderlinx can help you take care of all of the documentary requirements. These include customs declarations, commercial invoices, international manifests and labels – all of which are subject to certain regulations.
While we aim to provide the best tips and tools, this information does not constitute financial, business or investment advice of any kind. Where we link to other websites, we can’t be responsible for their content.
Cover eligible transactions from unauthorised payments and item not received claims.
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