Confident buyers, happy sellers.

This additional coverage gives your customers extra confidence when shopping for intangible goods (digital goods, event tickets and other intangible items) and services (such as travel). We expect your activity as a seller to benefit from this increase in buyer confidence.

3 steps towards resolution


Visit our Resolution Centre and click on the claim in question.


Choose your Response Option and provide your detailed response.


We’ll review your claim and request any further information.