PayPal Credit frequently asked questions.

How does PayPal Credit work?

Think of it as credit without a card. If approved, you'll get a credit limit that can be used straight away at thousands of online stores that accept PayPal.

At some of those stores, you can use PayPal Credit to pay in instalments. This lets you spread the cost with equal monthly payments, usually at a lower interest rate. You may also be able to access other types of promotional offers.

For more information, call PayPal Customer Service on 0800 368 7155.

Our opening hours:

8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday

If you're calling from outside the UK. call 0044 800 368 715

8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday

Fax: 020 8080 6518


What is a Representative APR?

A Representative APR (Annual Percentage Rate) is shown on products where you borrow money, so that an easier and fairer comparison can be made. It's the typical cost of credit expressed as a percentage, spread over 12 months.


Does it take long to apply?

The application should take no more than 10 minutes to complete. We'll run a credit check and give you a decision in seconds. Once you've read and agreed to your Credit Agreement, you can complete your purchase right away.


How do I make payments?

You can make a one-off repayment from your bank account, debit card or PayPal balance at any time, either online or by calling PayPal Customer Service. Alternatively you can set up monthly Direct Debit payments from a bank account you've linked to your PayPal account. To set up Direct Debit payments, log in to your PayPal account and follow the instructions on the Make a Payment page.


Does PayPal Credit offer other benefits?

PayPal Credit gives you credit that you can use again and again. Other benefits include:

  • Flexibility and control — choose to settle up immediately or spread the costs monthly
  • Promotional offers so you could receive reduced interest, or interest-free rates, on certain purchases
  • PayPal Credit is easily accessible from your PayPal account when you make an online purchase
  • An easy way to manage purchases: view purchases on your monthly statement or online.

Are there any fees associated with PayPal Credit?

If you're late with a payment, PayPal will charge you a late payment fee of £12. You'll be charged a return payment fee of £12 if you have insufficient funds to cover the payment. We also charge a fee of £5 if you request a printed copy of a previous statement. For more information on how these fees apply, please refer to the Credit Agreement.