Why is my payment on hold or unavailable?

There are several reasons funds may be temporarily unavailable:

1. You’re a new seller with PayPal or you’re an established seller but have opened a new account.
When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller transactions. The good news is you can usually move out of this status by confirming your identity and building up a history of positive selling activity.
If you’re an established PayPal seller, but opened a new account, that account will be eligible for holds until a good history is established.

2. You haven’t sold in a while.
When your selling activity has been dormant for a long time, it will also take time to rebuild a history of positive buyer-seller transactions.

3. Multiple customers filed for a refund, dispute, or chargeback.
If multiple customers file for a refund, dispute, or chargeback, or if you receive a large number of refunds, disputes or chargebacks in a short period of time, it can delay the availability of your funds. The best way to resolve this is to work directly with your customers to prevent, or solve, disputes and chargebacks.
Sometimes it’s possible that your customer filed for a refund, dispute, or chargeback because someone illegally used their PayPal account to buy something. We ask that you hold off on shipping any items when this happens.

4. Your selling pattern appears unusual or has changed.
Unusual sales activity includes: an increase in sales or a change in average selling price, business platform, or type of item being sold.

5. You’re selling higher risk items.
Higher risk items can include tickets, gift cards, consumer electronics, computers, and travel packages.

If a buyer pays you and the payment is on hold or unavailable right away, we’ll notify you via email or with an alert on the 'Notifications' bell on your Summary page.

Tip: After your hold is released, it may take until midnight (but it's usually sooner) for the money to appear in your account.

How do I get my money sooner for a transaction on hold?


Payments for eBay Sales
Payment holds on eBay sales are different from regular PayPal payment holds. Please contact eBay if you need any assistance with an eBay payment. Learn more about eBay payment holds

For more details regarding different types of payment hold, please view our User Agreement.