Why does my withdrawal status show 'Complete', but the money isn’t in my bank account?

A withdrawal to a bank account typically completes in 1 business day, but it can take up to 5 days depending on your bank’s clearing process. So, it still may take your bank 3 to 5 business days from the point we show it as 'Complete' for your bank to make the money available in your account. 

If the money you withdrew doesn't appear on your bank account within 5 business days, your bank may have encountered a problem during processing.

Check with your bank that all the completed bank details are up to date. If necessary, remove your bank account, then add it again with the correct details.

Also make sure that your bank account allows electronic transfers and that it is in the currency of your country of residence.

If the money still doesn't appear after 14 business days, contact us and we'll do a search.

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