What happens after I open a dispute?
In a dispute, you can exchange messages with the other party in your Resolution Centre to try to solve the problem.
If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.
By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.
Keep an eye on your emails and your Resolution Center for updates from us, or requests for more information.