What's a Customer Service PIN or One-off Passcode, and how can I get one?
A Customer Service PIN or one-off passcode help us to confirm your identity when you call us, so we can help you faster.
The one-off passcode is a random number generated by our system.
To get a one-off passcode:
- Click Call Customer Service to see the 6-digit one-off passcode. It's valid for one hour.
Unlike a one-off passcode, a Customer Service PIN is permanent.
To create a Customer Service PIN:
- Go to Settings.
- Near the top of the page, click Security.
- Beside 'Customer Service PIN’, click Update.
- Create your PIN and click Add or Change PIN.
You can return to this part of your account if you ever need to change your PIN.