We are a charity selling on eBay. Why is PayPal Giving Fund collecting our donations?
When you sell an item for your charity on eBay, eBay collects the donation, sends it to PayPal Giving Fund so that it can be deposited it in your charity's PayPal account in the next monthly payout. If your charity is selling items on eBay and you want to receive the money directly, you can sign up for eBay for Charity's Direct Seller program. Enrolling as a direct seller won't affect your PayPal Giving Fund account or interrupt your participation in our other partner programs.
If you need a refund, please contact us. Make sure you have your eBay ID and the sold item number.
For more information on how to raise money for your charity by selling on eBay, visit eBay for Charity.
If you don’t have a PayPal account but have a question or concern about PayPal Giving Fund, please contact us using this form.