How do I reset my password if I've forgotten it?
If you've forgotten your PayPal password but you remember your email address, follow these steps to regain access to your account:
- Go to our Log In page.
- Click Having trouble logging in?
- Enter the email address you use for PayPal and click Next.
- Select how you want to recover your password and click Next. (You'll be shown some options such as Have us call you, Receive a text, Receive an email, Answer your security questions or Confirm through Facebook Messenger.)
- If you choose to Have us call you, you'll see a code on the next screen. Use it when you get our call. We'll then ask you to create a new password (we’ll ask you to enter it twice).
- If you choose to Receive a text, enter the 6-digit security code we send to your mobile and click Next. We'll then ask you to create a new password (we’ll ask you to enter it twice).
- If you choose to Receive an email, enter the 6-digit security code we email to you and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password (we’ll ask you to enter it twice).
- If you choose to Answer security questions, enter your answers and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password (we’ll ask you to enter it twice).
- You may also be given the option to Confirm through Facebook Messenger. If you choose to use this method, click Send Code, enter the 6-digit security code we send to your Messenger and click Confirm. We'll then ask you to create a new password (we’ll ask you to enter it twice).